Workflow automation
Workflow automation and integrations for the processes your team repeats.
We connect your CRM, payments, email, spreadsheets and internal tools so information moves on its own, handoffs stop depending on copy and paste, and exceptions reach the right person.
Signs a process is ready to automate
The same data typed into several tools
Customer details entered in the CRM, then in the invoicing tool, then in a spreadsheet, with small differences each time.
Handoffs that live in someone’s inbox
Work waits until someone notices an email, forwards it or updates a status, and nobody sees where it is stuck.
Automations nobody fully understands
A chain of no-code automations or scripts that grew over time, fails quietly and has no clear owner.
Reports built by hand
Weekly numbers assembled from exports, with formulas that break when a column moves.
What we automate and connect
Business process automation, one workflow at a time: CRM integration, API integration and the handoffs between them.
End-to-end workflows
From the trigger, such as a form, an order or an email, to the final record, with every step logged.
Business system integrations
CRM, payments, accounting, e-commerce, help desk and spreadsheets connected through their APIs and webhooks.
Custom API connectors
When a tool has no ready-made connector, we build one, document it and handle its limits.
Approvals and exception handling
Steps that pause for a decision, and clear alerts when something fails instead of silent errors.
Review of existing automations
We document, fix and consolidate what already runs in Zapier, Make, n8n or scripts before adding anything new.
AI steps where they help
Classification, extraction or summaries inside a workflow, with a person reviewing the cases the model is unsure about.
AI implementation
Works with the tools you already use
A few common examples. If a tool has an API, it can usually be part of the workflow.
- Automation platforms
- Sales, payments and accounting
- Work and data
We choose between a no-code platform and custom code for each workflow, based on volume, cost, reliability and who will maintain it. Hesvian Labs is not affiliated with these vendors.
How a project runs
A Clarity Sprint maps the process as it really runs, exceptions included, and decides what to automate, what to leave manual and in what order.
01
Clarity Sprint
Project fee $4,500
An audit of how the work happens today and a decision-ready system plan.
02
System Delivery
From $20,000
The software, AI capabilities and integrations defined in the blueprint, delivered in clear milestones.
03
Continuous Evolution
From $2,000
Ongoing improvements with agreed capacity, once the system is live.
All prices in USD, including applicable taxes. Each stage is scoped and approved separately. Pricing and what each stage includes
Limits we work within
Not everything should be automated
Rare or judgment-heavy steps are often cheaper and safer to leave manual. We will say so.
Each tool’s API sets what is possible
Rate limits, missing endpoints and plan restrictions define what can be connected. We check them before committing to a design.
Platform fees are separate
Subscriptions and usage fees for automation platforms and connected tools are paid directly to their providers.
Every automation needs an owner
We document each workflow and hand it over. Someone on your side should know how to pause it and read its alerts.
Example: from order to invoice in an online store
Illustrative scenario — not a client project
An online store takes orders in Shopify and payments through Stripe, and issues invoices from an accounting tool. Every morning someone checks the new orders and creates each invoice by hand; refunds are tracked in a spreadsheet.
- Map order types, refunds and the exceptions that need a person.
- Create the invoice automatically when a payment is confirmed, using the data from the order.
- Record refunds in the accounting tool and notify the team in Slack.
- Alert a person when data is missing, instead of guessing.
The aim would be no daily copy and paste and a short list of exceptions to review. The real effect depends on order volume and data quality.
Questions
Zapier, Make, n8n or custom code?
It depends on volume, complexity, cost and who maintains it. No-code platforms are quick to change; custom code can be cheaper and sturdier at scale. We recommend an option per workflow and explain the trade-off in writing.
Can you fix the automations we already have?
Yes. We review them, document what each one does, fix fragile steps and consolidate where it makes sense.
What happens when something fails?
Each workflow has logging and alerts. Failed steps are retried when that is safe, and anything that needs a decision goes to a person with the context to act.
Do we need to replace our current tools?
Rarely. The usual goal is to make the tools you already pay for work together, and to replace one only when it blocks the process.
Start with one process your team repeats.
Describe a process that takes too much manual work. You’ll get a straight answer on what can be automated, what needs custom software and what is better left as it is.